Job description for Travel Consultant at PT. EXO Travel Indonesia
Position Overview
Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.
A good Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work.
Responsibilities:
Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information
Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
Make quotations/proposals and reconfirm bookings with/for overseas agents
Make reservations with local suppliers and hotels if needed
Understand about the existing and new products being offered by the company to be better able to fit the client requirements
Work with the Operations team to deliver optimal service to clients on the ground
Issue invoices in due time and assist accounting department with regard to payment
Ensure all sales are reported in Tourplan software for your sales report
Ensure EXO standards and Inbound processes are followed
Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
Strive to achieve a high ratio of conversions versus enquiries
Qualifications:
Bachelor’s Degree in Hospitality, Tourism, Business or other related field
Excellent command of written and spoken English; proficiency in Spanish is an advantage / a plus
Minimum 1 year of experience in Inbound Tour Operations or related field.
Good attitude, well organized, hardworking, with the ability to work as part of a team.
Skills:
Affinity with travel industry and knowledge of destination and surrounding countries
Ability to work under pressure in peak season periods within timeline
High degree of customer service with an eye for detail and presentation
Strong organizational skills, ability to work under pressure and to prioritize tasks
Good computer literacy (MS Office; Travel related software)
EXO Travel is an equal opportunity employer. We do not discriminate against candidates or team members based on race, gender, disability, religion, nationality, age, sexual orientation or other personal characteristics. EXO Travel strictly abides by local labor laws and does not employ underage workers where prohibited by law.
As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.
