Job description for Travel Assistant at mytripology
Job Description
As a Travel Assistant, you will play an important role in ensuring the smooth planning and execution of our clients' trips. You will work closely with Travel Designers and other internal teams to coordinate travel arrangements, manage suppliers, and provide assistance throughout the client's journey.
Responsibilities
- Coordinate and arrange travel bookings, including hotels, ground transportation, land arrangements, and tickets.
- Prepare travel quotations based on client requirements and proposed itineraries.
- Create and maintain well-organized, presentable travel itineraries through our Content Management System (CMS).
- Research, identify, and establish relationships with potential suppliers and local service providers.
- Monitor and track prepayments, outstanding payments, and payment deadlines for Destination Management Companies (DMCs), vendors, and hotels.
- Prepare and issue necessary travel documents and vouchers, including hotel reservation vouchers.
- Act as the primary point of contact for clients during their trips, providing assistance and ensuring a smooth travel experience.
- Work closely with Travel Designers and other internal teams to ensure all travel arrangements meet client expectations.
- Coordinate with the assigned Travel Designer when handling last-minute itinerary changes, unexpected situations, or other travel-related issues.
- Handle and resolve client complaints or concerns involving third-party service providers in a professional and timely manner.
- Adapt quickly to unexpected changes and time-sensitive situations, ensuring that travel-related issues and last-minute requests are addressed efficiently.
- Collect and compile client feedback during and after their trips, when available, to identify areas for improvement.
- Compile, summarize, and analyze sales data to provide insights and recommendations for improving future sales strategies.
Qualifications
- A degree in Tourism, Hospitality, Travel Management, or a related field is preferred.
- At least 1 year(s) of working experience in travel operations, hospitality, tourism, customer service, or a related field is a plus.
- Proficient in English, both written and spoken, with good reading comprehension.
- Strong interpersonal and communication skills, with the ability to interact professionally with clients, suppliers, and internal teams.
- Good negotiation skills and the ability to secure favorable arrangements on behalf of clients.
- Strong problem-solving skills, with the ability to remain calm and responsive when handling unexpected situations.
- Excellent organizational skills, attention to detail, and time management, particularly when managing multiple bookings, payment deadlines, and supplier reminders.
- Flexible and adaptable, with the ability to manage changing priorities, last-minute requests, and time-sensitive tasks.
- Proficient in Microsoft Office and Google Workspace, particularly Google Docs and Google Sheets.
- Able to work independently while maintaining effective collaboration with the team.
- A proactive, responsible, and service-oriented mindset.
