Job description for Training & Development Specialist at PT Hero Retail Nusantara
Key Responsibilities:
- Develop and execute a comprehensive Training & Development strategy aligned with business objectives and organizational growth.
- Establish structured training systems, competency frameworks, SOPs, and scalable learning architectures across all locations.
- Conduct Training Needs Analysis (TNA) and design end-to-end learning journeys (onboarding, technical, service excellence, and leadership programs).
- Build and embed a strong service excellence culture through training, behavioral standards, and operational integration.
- Design and implement leadership development and succession programs for supervisory and managerial levels.
- Deliver impactful training sessions and develop internal trainers through Train-the-Trainer initiatives.
- Monitor, evaluate, and continuously improve training effectiveness using KPIs, feedback, and business performance metrics.
- Collaborate with cross-functional stakeholders to ensure training initiatives drive capability building and measurable business outcomes.
Requirements:
- Bachelor’s degree in Psychology, Human Resources Management, Business Administration, Education, or related fields.
- Minimum 4 years of experience in Training & Development, preferably with 1-2 years of strategic or leadership role.
- Strong experience in retail, FMCG, or multi-branch operations is highly preferred.
- Proven track record in building training systems or managing a training function.
- Proven experience in curriculum design, training module development, program design and implementation.
- Strong understanding of competency-based development, adult learning principles, leadership development frameworks, service excellence in retail environments.
- Excellent facilitation, communication, and stakeholder management skills.
- Analytical mindset with the ability to translate training into measurable business impact.
- Agile, hands-on, and capable of working in a fast-paced, multi-location organization.
- Energetic, proactive, and adaptable in a fast-paced environment.
- Willing to travel across regions as needed.
