Job description for Traffic Planner and Controller at PT Serikat Hantar Ekspedisi
Description:
A. Real-Time Shipment Monitoring
- Monitor all assigned shipments during shift
- Update tracking milestones in system
- Ensure no shipment is unmonitored during shift
- Validate ETA vs actual progress
B. Proactive Delay Management
- Identify potential delays before SLA breach
- Contact transporter/agent for clarification
- Classify delay reason accurately
- Escalate high-risk shipments
C. Escalation & Communication
- Follow escalation matrix strictly
- Notify stakeholders within SLA
- Handover open cases to next shift properly
D. Shift Handover Control
- Maintain shift logbook
- Ensure no critical shipment is missed
- Conduct structured handover briefing
Requirements:
- Previous experience in logistics/trucking industry, preferably middle mile.
- Strong verbal and written communication skills to collaborate with cross-functional teams and stakeholder.
- Quick and responsive in reporting real-time to related departments and issuing a GPS Incident Report for further investigation.
- Strong ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
- Proficiency in data and metrics to inform decision-making and project planning.
- Have data processing skills (Google sheets/Ms Excel) at least intermediate level.
- Strong problem-solving skills and the ability to make sound decisions.
- Able to work shifting (3 shift), 5 days ON : 2 days OFF.
- Placement : North Jakarta (Semper, Koja)
