Job description for Tour Manager at PT Golden Nusa Sejahtera
About the Role
We are looking for an experienced, proactive, and commercially minded Tour Manager to lead our Leisure and MICE operations within a B2B travel environment.
In this role, you will be responsible for leading the team, managing tour operations, developing travel products, managing supplier relationships, and ensuring profitable and high-quality service delivery for our B2B clients and travel partners.
The ideal candidate has strong knowledge of domestic and international destinations, tour costing, vendor management, and B2B travel operations, with the ability to identify opportunities, solve operational challenges, and continuously improve team and business performance.
What You'll Do
1. Lead and manage the Leisure and MICE team to ensure smooth operations and high-quality service delivery.
2. Develop and execute strategies to improve sales performance, profitability, and customer satisfaction.
3. Oversee the preparation of tour quotations, itineraries, packages, and proposals for B2B clients and travel partners.
4. Manage relationships with hotels, airlines, transport providers, local operators, DMCs, and other travel suppliers to secure competitive rates and reliable services.
5. Monitor tour bookings, service arrangements, and operational execution to ensure they meet client requirements and company standards.
6. Oversee tour costing, pricing, budgeting, and profitability to ensure commercially viable products.
7. Collaborate with Operation and Account Management teams to develop travel packages and solutions based on client needs.
8. Monitor team performance, provide coaching and guidance, and identify training and development needs.
9. Handle client escalations and operational issues, ensuring timely and effective resolution.
10. Monitor market trends, destination developments, and supplier offerings to identify new tour products and business opportunities.
11. Ensure contracts, bookings, operational documents, and reports are accurate and completed on time.
12. Drive continuous improvement in tour operations, service quality, and team processes.
What We're Looking For
1. Bachelor's Degree in Tourism, Hospitality, Business Administration, Management, or a related field.
2. Minimum 5 years of experience in the travel industry, with at least 3 years in a supervisory or managerial role.
3. Strong experience in B2B Travel, Leisure, MICE, tour operations, or travel management.
4. Strong understanding of tour planning, costing, pricing, destination management, and vendor management.
5. Good knowledge of domestic and international destinations and a strong network of travel suppliers/local operators.
6. Proven leadership and team management skills, with the ability to coach and develop team members.
7. Creative and innovative mindset, with the ability to develop new travel products, packages, and solutions.
8. Strong negotiation, communication, presentation, and problem-solving skills.
9. Commercially minded with strong understanding of cost control, profitability, and business development.
10. Proactive, creative, and initiative-driven, with strong ownership and attention to detail.
11. Proficient in Microsoft Office; familiarity with GDS or travel booking systems is an advantage.
12. Fluent in Bahasa Indonesia and English, both written and verbal.
13. Willing to travel and attend client or supplier meetings when required.
Join our team and grow with us. Apply now!
