Job description for Ticketing Staff - Tour and Travel at via.com
Job Description
- Handle customer inquiries and provide accurate information regarding flight reservations, ticketing, fare rules, and travel arrangements.
- Make, manage, and confirm flight reservations through GDS and LCC/web-based booking systems.
- Process ticket issuance, re-issuance, cancellation, refund, and other ticketing-related arrangements in accordance with applicable airline rules and company SOP.
- Assist customers with changes, special requests, and other travel-related arrangements before and after ticket issuance.
- Provide responsive and professional customer service and ensure customer inquiries or concerns are handled appropriately.
Requirements
- Minimum SMK in Tourism Management or equivalent.
- 2+ years of relevant experience in ticketing, travel agency, OTA, or similar industry.
- Strong knowledge and hands-on experience with GDS systems, particularly Sabre, Galileo, Amadeus, and Altea.
- Familiarity with LCC and web-based booking systems is highly preferred.
- Good understanding of airline knowledge, fare rules, and ticketing procedures.
- Good English communication skills, both written and verbal.
- Willing to work on a rotational basis, including shifts, weekends, and public holidays.
