Job description for Ticketing Officer at Vifa Holiday Indonesia
Job Summary :
We are looking for a Ticketing Officer to support our ticketing operations and ensure accurate and efficient flight booking and ticketing processes. The ideal candidate is detail-oriented, organized, and has a good understanding of airline ticketing and GDS systems.
Key Responsibilities :
- Handle flight reservations and ticket issuance using GDS (Amadeus, Galileo, or Sabre).
- Process ticket issuance, reissue, rerouting, cancellation, and refund according to airline rules.
- Check fares, flight schedules, passenger details, baggage allowance, and ticket conditions accurately.
- Monitor Ticketing Time Limit (TTL) and ensure bookings are processed within the required timeframe.
- Monitor flight schedule changes and coordinate alternative arrangements when necessary.
- Update ticketing and booking information accurately in the company's internal system ( Jambix).
- Maintain complete and organized records of ticketing transactions.
- Coordinate with Sales, Reservation, and Operations teams to ensure smooth travel arrangements.
Requirements :
- 1-3 year of experience in ticketing or travel industry; fresh graduates with relevant knowledge are welcome to apply.
- Familiar with Amadeus, Galileo, or Sabre is preferred.
- Good understanding of airline fares and ticketing procedures.
- Detail-oriented with strong accuracy and attention to detail.
- Good communication and coordination skills.
- Able to work under pressure and meet deadlines.
- Good English communication skills.
- Able to work independently and as part of a team.
What We Offer :
- Opportunity to develop your career in the travel and tourism industry.
- Hands-on experience with international ticketing and GDS systems.
- Professional and supportive working environment.
- Opportunities to learn and grow with the company.
