Job Requirements
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Skills
Job description for Telesales Manager at 99 Group
- Manage and build a team of telesales
- Responsible for team performance and growth
- Monitor and troubleshoot performance issues that occur within the team on a daily basis
- Provide performance reports to management on a daily, weekly, and monthly basis
- Set targets as necessary to meet the company’s quarterly goals
- Handle customer complaints
- Create and enhance the telesales SOPs
- Listen to calls every day to ensure that the calls meet Design SOPs and perform secret shopper reports
- At least 4 years of telesales or sales
- At least 2 years of telesales manager experience
- Able to show a clear track record of team growth under your supervision
- Able to indicate the initiatives and efforts created by you that led to the team’s success
- Detail-oriented
- Have an excellent command of both written and spoken Bahasa Indonesia & English
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