Job description for Telemarketing (Tele Via Chat) at Sparks Music
Sparks Music (SEVEN Retail Group) is looking for a proactive and driven Telemarketing Team Lead and Telemarketing Staff to join our team.
1. Telemarketing Team Lead
Requirements: Proven experience in leading a telesales/telemarketing team.
Key Responsibilities:
- Lead, manage, and support a team of telemarketing agents to achieve daily, weekly, and monthly targets
- Monitor performance, provide coaching, and create action plans for continuous improvement
- Handle escalated issues and act as a problem solver for the team
- Prepare and analyze sales reports, identifying trends and opportunities for growth
- Collaborate with management to develop strategies, campaigns, and scripts
- Ensure team compliance with company policies, standards, and quality assurance guidelines
2. Telemarketing Staff
Requirements: Minimum 1 year of experience in telemarketing or customer service. Candidates with experience in chat-based customer support are preferred
Key Responsibilities:
- Manage and respond to inquiries from prospective customers across various channels, including social media, advertisements, and other lead sources
- Qualify leads by assessing customer interest, collecting relevant information, and effectively communicating program benefits while addressing inquiries and concerns
- Schedule appointments or trial classes for qualified prospects and conduct follow-up activities to support lead conversion
- Maintain accurate lead records and databases, participate in training programs, and achieve monthly lead-to-booking conversion targets
