Job description for Tele Inbound & Survey Staff at WOM Finance Head Office
Job Descriptions:
- Answer incoming calls from customers and non-customers, providing accurate product and service information professionally.
- Record, manage, and resolve customer complaints, ensuring tickets are tracked and closed within service standards.
- Conduct phone surveys to gather feedback and measure customer satisfaction.
- Maintain high call productivity, meet service levels, and adhere to Quality Assurance (QA) guidelines.
Job Qualifications:
- Minimum Bachelor’s Degree in any field.
- Fresh graduates are welcome to apply; candidates with at least 1 year of experience in Customer Service or Call Center are preferred.
- Good understanding of the multifinance or financial services industry, as well as core business processes and regulations.
- Proficient in Complaint Handling and delivering Service Excellence.
- Proactive in gathering information from customers and internal teams to resolve issues efficiently.
- Proficient in operating computer systems, Microsoft Office, and Google Workspace.
- Willing to be placed at Tangcity Mall, Tangerang.
