
Technical Support Specialist
Job Requirements
Job benefits
Workstation assistance
Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!
Team-building events
Build camaraderie and trust within the company
Travels are free
We partner with transport and airline companies so you can go worry-free travel
Medical insurance
Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury
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Skills
Job description for Technical Support Specialist at PT Deneva (DomaiNesia)
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
- Have knowledge of basic Linux command-line;
- Have knowledge of WHM/cPanel;
- Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Good understanding of CMS / WordPress;
- Good understanding of Web Server;
- Good understanding of Linux / Server troubleshooting.
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment and uptime server;
- Willing to be placed on-site in Yogyakarta
- Willing to work in shift, especially midnight and weekend shift;
- Posses good problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Have basic knowledge of how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.

- Competitive salary
- Work-life balance
- Health coverage
- Snacks & refreshment
- Supportive team
- Meal allowance
- Paid vacation
- Casual outfit
- Free Website
- Education and training support
- Work in a fun, creative, friendly, collaborative space in Yogyakarta city center.




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