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Technical Support Specialist

Company prefers not to disclose
Full-Time · On-site
Minimum Senior/Vocational High School
Less than a year of experience
Posted 2 months agoUpdated 2 days ago

Job Requirements

On-site
Less than a year of experience
Minimum Senior/Vocational High School

Job benefits

  • Workstation assistance

    Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!

  • Team-building events

    Build camaraderie and trust within the company

  • Travels are free

    We partner with transport and airline companies so you can go worry-free travel

  • Medical insurance

    Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury

This job post is managed by

DH
DomaiNesia HR
Online yesterday

Skills

Job description for Technical Support Specialist at PT Deneva (DomaiNesia)

Full-time salaried position in our Jogja-based headquarter Roles
  • As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.

Technical Skill
  • Have knowledge of basic Linux command-line;
  • Have knowledge of WHM/cPanel;
  • Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
  • Good understanding of CMS / WordPress;
  • Good understanding of Web Server;
  • Good understanding of Linux / Server troubleshooting.

Primary Responsibilities
  • Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
  • Resolve technical issues and provide support to resolution;
  • Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
  • Maintain a highly available environment to minimize interruption to customers;
  • Monitor the health of the entire hosting environment and uptime server;

Requirements
  • Willing to be placed on-site in Yogyakarta
  • Willing to work in shift, especially midnight and weekend shift;
  • Posses good problem-solving skills;
  • The capacity to work well within a team;
  • Attention to detail and logical thinking;
  • Have basic knowledge of how operating systems and server works;
  • The capacity to clearly explain a technical problem to a customer;
  • Outstanding listening and questioning skills.
About the company
PT Deneva (DomaiNesia)
Internet
51 - 200 employees
Started in 2009 as small startup company, DomaiNesia has grown to be one of the prominent players in the industry with more than 200.000 customers across the country. Everyone in DomaiNesia is encouraged to bring on innovative ideas in a collaborative workplace. We believe that everyone should be able to express their ideas, regardless of their position. Our office is specifically designed to fuel creativity and collaboration, things that matter to our heart. Above all, we value our employee as much as we value our customer.
As a successful candidate, you will be rewarded with:
  • Competitive salary
  • Work-life balance
  • Health coverage
  • Snacks & refreshment
  • Supportive team
  • Meal allowance
  • Paid vacation
  • Casual outfit
  • Free Website
  • Education and training support
  • Work in a fun, creative, friendly, collaborative space in Yogyakarta city center. 

https://www.domainesia.com
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Technical Support Specialist