Job description for Technical Support Specialist at TenX Technology
Location / Work Placement
You will be based at Ruko Pasar Modern Intermoda Cisauk, Tangerang Regency.
Who We're Looking For:
We are looking for a Technical Support Specialist who thrives on solving technical challenges while bridging the gap between technology and business teams. You are the ideal candidate if you bring an IT background, sharp analytical thinking, and the ability to translate complex technical concepts into clear, actionable guidance for non-technical users.
Job Responsibilities
- Provide technical support to the business team regarding the company's products and services.
- Identify, analyze, and troubleshoot technical issues reported by the business team and customers.
- Investigate technical problems and coordinate with relevant internal teams to ensure timely resolution.
- Provide clear technical explanations and guidance to non-technical users.
- Monitor recurring technical issues and provide recommendations for improvement.
Requirements & Qualifications
- Bachelor's Degree (S1) in Information Technology, Information Systems, or a related field.
- Experience providing technical support for IT products, software applications, digital platforms, or technology-based services.
- Experience handling technical inquiries, incidents, and service-related complaints.
- Good analytical and troubleshooting skills with attention to detail.
- Able to communicate technical information clearly to non-technical stakeholders.
- Strong interpersonal and communication skills.
- Customer-oriented, proactive, responsible, and solution-focused.
- Able to work independently and collaboratively across different departments.
