Job Requirements
1 - 3 years of experience
Skills
Job description for Technical Support Specialist 技術支援專員 at Cyberlink
Founded in 1996, CyberLink Corp. (5203.TW) is the world leader in multimedia software and AI facial recognition technology. The company developed and owns over 200 patented technologies that provide a solid foundation on which it continuously revolutionizes the multimedia experience and consistently delivers innovative, interoperable solutions.
Image yourself as a customer relationship and video editing expert. As a CyberLink technical customer support engineer, you will:
•Provide technical services to your customers.
•Understand your customers’ needs.
•Share professional multi-media knowledge with your customers.
•Bring customer voices into CyberLink to enhance user experiences.
Responsibility:
1.Provide technical services to your customers.
2.Customer satisfaction and experience: Identifying and assessing customer needs to enhance user satisfaction and user experiences
3.User experience expert: Analyze customer inquiries to help improve product quality.
4.Multi-media expert: Provide new feature and product training to tier 1 support agents.
5.Document management: Standardize and document SOP and FAQ to improve service flow.
6.Customer relationship expert: Handle customer complaints and provide appropriate solutions and alternatives within the time limit. Follow up with customers to ensure resolution.
Requirements
1.Customer orientation and ability to adapt/respond to different types of characters.
2.Excellent communication and presentation skills.
3.Ability to multi-task, prioritize, and manage time effectively.
4.Fluency in English required.
5.Video editing experience is a plus.