Skills
Job description for Technical Support Specialist 技術支援專員 at Cyberlink
Founded in 1996, CyberLink Corp. (5203.TW) is the world leader in multimedia software and AI facial recognition technology. The company developed and owns over 200 patented technologies that provide a solid foundation on which it continuously revolutionizes the multimedia experience and consistently delivers innovative, interoperable solutions.
Image yourself as a customer relationship and video editing expert. As a CyberLink technical customer support engineer, you will:
•Provide technical services to your customers.
•Understand your customers’ needs.
•Share professional multi-media knowledge with your customers.
•Bring customer voices into CyberLink to enhance user experiences.
Responsibility:
1.Provide technical services to your customers.
2.Customer satisfaction and experience: Identifying and assessing customer needs to enhance user satisfaction and user experiences
3.User experience expert: Analyze customer inquiries to help improve product quality.
4.Multi-media expert: Provide new feature and product training to tier 1 support agents.
5.Document management: Standardize and document SOP and FAQ to improve service flow.
6.Customer relationship expert: Handle customer complaints and provide appropriate solutions and alternatives within the time limit. Follow up with customers to ensure resolution.
Requirements
1.Customer orientation and ability to adapt/respond to different types of characters.
2.Excellent communication and presentation skills.
3.Ability to multi-task, prioritize, and manage time effectively.
4.Fluency in English required.
5.Video editing experience is a plus.
About the company
【世界級AI臉部辨識技術開發及全球多媒體影音軟體服務供應商】
訊連科技於1996年創立於台灣，為全球首屈一指的多媒體影音及 AI 臉部辨識技術開發商。
◎技術深耕台灣，創新驚艷世界
訊連科技於1996年創立於台灣，為全球首屈一指的多媒體影音及 AI 臉部辨識技術開發商。以旗艦產品PowerDVD及威力導演著稱，2000年於台灣證券交易所正式上市(股票代碼：5203.TW)。訊連科技事業據點遍布北美、日本、歐洲與亞太地區，是世界級電腦製造大廠的重要合作夥伴，且成功攻估美日德等國消費性軟體市場，拿下市占前三名的佳續。
自創立以來，推出超過60項產品，以台灣為本的研發團隊其堅實穩固的技術基礎及革命性的多媒體創新，使訊連榮獲超過200項專利，並持續為消費者提供最先進的軟體解決方案。
◎AI及臉部辨識的領導廠商
訊連科技是首屈一指的人工智慧及臉部辨識開發商，其FaceMe臉部識引擎於NIST等國際競賽屢獲佳績，亦是台灣AI及臉部辨識權威。
◎厚植研發專利，引領影音世代
訊連科技為全球首屈一指的多媒體影音軟體公司，在超過200項專利技術的深厚研發實力上，率先支援最新影音格式，榮獲超過1000個全性獎項，改變人們對於影音創作與多媒體娛樂的想像，大獲全球使用者及專業媒體一致好評。
◎CREATEㆍPLAYㆍCONNECT
以多元商業模式、技術優勢與創新思考，始終真誠且熱情地為顧客帶來最佳娛樂與創意軟體，不懈地追求最先進的技術。除了影音創作(CREATE)、多媒娛樂(PLAY)及連網應用(CONNECT)領域持續引領技術革新，透過威力導演(PowerDirector)、相片大師(PhotoDirector)、PowerDVD、及U整合通訊等軟體行銷全球，讓訊連科技成為全球數位娛樂與多媒體影音解決方案領域中首屈一指之企業。本著先進與創新的數位媒體技術，全心全意地為客戶付出，致力於提供給客戶最佳多媒體體驗。
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Office address
15F., No.100, Mincyuan Rd., Sindian Dist., New Taipei City 231023, Taiwan (R.O.C.)Company gallery
