Technical Support IoT (Smart Home & Building)

APTAVIS

IDR4,000,000 - 5,000,000/Month

Computer & Technology Technical Support Engineer

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

This job post is managed by

Skills

Internet of Things (IoT)

Electricity

Networking

Job description for Technical Support IoT (Smart Home & Building) at APTAVIS

Deskripsi Pekerjaan:

Kami mencari individu yang bersemangat dan memiliki latar belakang Elektronika untuk bergabung sebagai Technical Support IoT (Smart Home & Building). Anda akan bertanggung jawab mendukung instalasi, konfigurasi, pemeliharaan, dan troubleshooting sistem otomasi rumah dan bangunan berbasis IoT.

Tanggung Jawab:

Memberikan dukungan teknis kepada pelanggan terkait perangkat IoT smart home & smart building (gateway, sensor, aktuator, dsb.)
Melakukan instalasi dan konfigurasi sistem smart home (zigbee, wifi, bluetooth, dsb.)
Menganalisis dan menyelesaikan permasalahan teknis baik secara onsite maupun remote
Melakukan dokumentasi teknis dan pelaporan hasil troubleshooting
Berkoordinasi dengan tim engineering dan customer service dalam proses penyelesaian masalah
Memberikan pelatihan atau edukasi teknis dasar kepada pelanggan terkait penggunaan perangkat

Kualifikasi:

Pendidikan minimal D3/S1 di bidang Teknik Elektronika, Mekatronika, atau bidang terkait
Memiliki pemahaman dasar mengenai sistem kelistrikan, rangkaian elektronik, dan jaringan
Pengalaman kerja sebagai teknisi/technical support menjadi nilai tambah
Familiar dengan teknologi IoT (Smart Home devices, protokol komunikasi seperti Zigbee, Z-Wave, MQTT, dll.)
Mampu membaca diagram wiring dan skema teknis
Komunikatif dan mampu menjelaskan permasalahan teknis dengan jelas ke pengguna non-teknis
Siap untuk bekerja di lapangan (onsite support) dan melakukan perjalanan dinas jika dibutuhkan

APTAVIS

11 - 50 employees

We provide complete hospitality technology and smart system integration solutions for a variety of industries, including hotels, hospitals, apartments, residences, and corporations. Our range of services includes IPTV systems, virtual concierge, digital signage, smart rooms, and more. We also provide PayTV and OTT channels, along with various professional displays.

In addition to our software solutions, we can design and build infrastructure LAN to ensure seamless connectivity throughout your property. Our unique smart TV platform is the first in Indonesia that runs on multiple platforms including Samsung Tizen, LG WebOs, and Android TV, giving our clients the flexibility and convenience they need. Partner with us to transform your guest experience and stay ahead of the competition.

Office address

Jl. Mustang Komp Kumala Garden B5 No 6 Suka warna Kec Sukajadi Kota Bandung Jawa Barat 40164

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