Job Requirements
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Skills
Job description for Technical Support - HR Software at Mekari
- Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
- Provide technical support and win-win solution to customers for any issues that arise with the use of our products
- Coordinate with Product and Engineering Team to resolve product problems
- Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalent
- At least 1 year(s) of working experience in technical support or related experience, preferably in SaaS or IT industry
- Have basic knowledge in HR Software and/or HR Information System
- Knowledge in Tax will be a plus point
- Familiar with Database & HR product will be a plus point
- Proficient in English (both written and spoken)
- Good analytical and problem-solving skills
- You know how to code in either: SQL Script, PHP, or Ruby
- Competitive salary + daily allowance
- Private health insurance (outpatient, inpatient, maternity, dental)
- Allowance for sports activities and glasses/contact lenses
- Strategic office location, accessible by MRT
- Flexible working hours and remote work culture
- Notebook Ownership Program
- Friendly and dynamic work environment
- Opportunity to take part in growing Indonesia's no. 1 SaaS company
Interview process
- Apply via Glints
- Screening interview with our recruiter
- Interview with our Hiring Manager
- Test
- Final interview
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