Job Requirements
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Skills
Job description for Technical Support Engineer at Altea Care (pt Sehat Digital Nusantara)
- Take ownership of users' issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve users' issues
- Provide prompt and accurate feedback to users
- Ensure proper recording and closure of all issues
- Properly escalate unresolved issues to appropriate internal teams (e.g. PMs, developers, and QAs)
- Prioritize and manage several open issues at one time
- Work well and closely with the Product team, Android, IOS, Backend, Frontend, Infrastructure Engineers, QA Engineers, and Medical Team
- BS degree in Information Technology, Computer Science or equivalent
- 2-5 years of proven working experience in enterprise technical support, IT support or as a technical engineer
- Practical problem solver, highly analytical, great team player, have excellent work ethic, and have strong customer success mentality.
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent people-facing skills
- Excellent written and verbal communication skills
- Familiarity in: Node JS for web backend development, JavaScript for web frontend development, and Android and IOS for mobile app development
- Hands-on experience working with REST API, SQL/NoSQL and any collaboration tool for API development.
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