Technical Support Engineer

APTAVIS

Rp5,000,000 - 5,500,000/Month

Computer & Software Technical Support Engineer

Full-Time · Hybrid

Minimum Senior/Vocational High School

1 - 3 years of experience

This job post is managed by

HRGA APTAVIS

Job Requirements

Hybrid

1 - 3 years of experience

Minimum Senior/Vocational High School

Skills

Help Desk

IT Support

Ticketing System

Hardware Maintenance

Troubleshooting

Technical Support

Customer Service

Remote Support

Network Troubleshooting

Job Benefits

THR

Career Path

Work Insurance

Job description for Technical Support Engineer at APTAVIS

Aptavis sedang mencari Technical Support (Batam) yang handal dan sigap untuk menangani instalasi sistem ke klien sekaligus mendukung operasional IT internal perusahaan.

Tanggung Jawab Utama

1. Melakukan instalasi, konfigurasi, dan maintenance perangkat serta sistem IT di lokasi klien maupun internal perusahaan.

2. Memberikan dukungan teknis (hardware, software, dan jaringan) kepada karyawan internal dan klien.

3. Menangani troubleshooting secara cepat, baik on-site maupun remote.

4. Berkoordinasi dengan tim internal untuk memastikan kelancaran implementasi dan operasional sistem.

5. Menyusun laporan pekerjaan dan dokumentasi teknis instalasi serta aktivitas support.

6. Bersedia bekerja dengan sistem shift dan melakukan perjalanan dinas sesuai kebutuhan proyek.

Kualifikasi

1. Pendidikan minimal SMK TKJ / RPL / Teknik Informatika atau bidang terkait.

2. Pengalaman 1–2 tahun sebagai IT Support / Technical Support.

3. Menguasai sistem operasi Windows & Linux, dasar jaringan LAN/WAN, serta instalasi dan troubleshooting perangkat IT.

4. Memiliki komunikasi yang baik, responsif, dan mampu berinteraksi dengan user internal maupun klien.

5. Siap bekerja lapangan, shift, dan perjalanan dinas.

6. Teliti, bertanggung jawab, proaktif, dan mampu bekerja secara mandiri maupun dalam tim.

Interview process

APTAVIS

Information Technology and Services

11 - 50 employees

We provide complete hospitality technology and smart system integration solutions for a variety of industries, including hotels, hospitals, apartments, residences, and corporations. Our range of services includes IPTV systems, virtual concierge, digital signage, smart rooms, and more. We also provide PayTV and OTT channels, along with various professional displays.

In addition to our software solutions, we can design and build infrastructure LAN to ensure seamless connectivity throughout your property. Our unique smart TV platform is the first in Indonesia that runs on multiple platforms including Samsung Tizen, LG WebOs, and Android TV, giving our clients the flexibility and convenience they need. Partner with us to transform your guest experience and stay ahead of the competition.

Office address

Jl. Mustang Komp Kumala Garden B5 No 6 Suka warna Kec Sukajadi Kota Bandung Jawa Barat 40164

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