Technical Operations Coordinator

Everplate Kitchens Indonesia

Jakarta, Indonesia (Remote possible)

Operations

Full-Time

1 - 3 years of experience

Job description for Technical Operations Coordinator at Everplate Kitchens Indonesia

Job Despription
We are looking for a hustler, a doer, and a professional team player to join our vibrant company, Everplate Kitchens. You will perform and work in collaboration under the Facility Management Team to do a range of tasks including providing technical support to facility staff and members in an effort to minimize the disruption of operations due to a reduction in the availability or quality of IT resources.
What you will do
Day-to-Day Tech Operations Responsibilities:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Work with the International team to share issues and resolve problems
Tech Onboarding Responsibilities:
Support Onboarding/Facility team lead in terms of technical onboarding
Train Onboarding/Facility team in terms of technical resolution
Collaborate with customers in terms of technical onboarding requirements
Coordinate with internal members in terms of the technical onboarding process
Work with more members in the organization to drive continuous improvement and best practice sharing across hubs and countries
What you will need
Bachelor Degree, preferably in a technical field if no relevant work experience
1-3 years of relevant experience in technology disciplines
Ability to troubleshoot and resolve issues is a MUST
Ability to communicate in English is a MUST
Ability to be flexible in work schedule including being punctual and able to work extended hours as needed.
Ability to use Excel/Google Sheets and create Dashboard effectively would be a PLUS
Experience with both Windows and Mac platforms
Experience with standard AV and kitchen tech equipment and troubleshooting.
Proactive and resourceful when problem-solving, with a general curiosity to learn
Ability to stay professional in a stressful work environment
Ability to take initiative in a constantly-changing work environment (be an owner)
Great team player and proven communication skills
Experience with Excel and other data analysis tools is useful but not essential

Must have skills

IT Hardware Support

Team Leadership

Customer Support

Technical Documentation

Information Technology

Communication

Technical Support

Everplate Kitchens Indonesia

11 - 50 employees

Everplate Kitchens is a cloud kitchen platform that improves the way a  conventional restaurant operates. 
With a focus on delivery - We support F&B owners by providing the infrastructure and services that helps your business run with convenience and efficiency. In Everplate Kitchens, all you need to do is cook!

Office address

Sampoerna Strategic Square, North Tower, 25th Floor, Jl. Jend. Sudirman No.Kav. 45, RT.3/RW.4, Karet Semanggi, Setiabudi, South Jakarta City, Jakarta 12930

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