Job description for Technical Engineer at PT Teknologi Strategis Nusantara
Technical/Operation Engineer (Middle)
Key Responsibilities:
· Handle L2 escalations for cloud/virtualization/infrastructure incidents and service requests.
· Perform troubleshooting across compute, storage, network, and OS/services (Linux-focused).
· Operate and support virtualization/private cloud environments (VM provisioning, cluster health checks, migrations, performance tuning).
· Support hybrid/public cloud operations (compute, storage, VPN/connectivity, basic security policies).
· Maintain service availability by supporting HA features, monitoring, and preventive maintenance.
· Support backup/restore activities and assist in DR readiness (RPO/RTO awareness, DR drills support).
· Execute change activities (patching, upgrades, configuration) following standard procedures and runbooks.
· Produce concise documentation (runbooks/KB), incident RCA, and operational reports.
Qualifications & Requirements:
· 3+ years of experience in operations/support roles (data center, cloud, virtualization, managed services, or SI).
· Strong Linux fundamentals (services, logs, networking tools, troubleshooting).
· Basic-to-intermediate understanding of virtualization concepts (cluster, HA, VM lifecycle, snapshots/backup).
· Solid networking fundamentals (TCP/IP, subnetting, VLAN, routing basics, NAT/VPN concepts).
· Understanding of HA and DR fundamentals (failover concepts, RPO/RTO, restore testing).
· Familiar with ticketing workflow, SLA-driven operations, and structured documentation.
· Good communication skills and ability to work under incident pressure.
