Job description for Team Reservation at Balinest Villas
Responsibilities
- Manage and process villa reservations from various booking channels and platforms.
- Respond to guest inquiries regarding availability, rates, villa facilities, policies, and booking details.
- Handle booking confirmations, modifications, cancellations, and rescheduling requests.
- Ensure all reservation information is accurate and updated in the reservation system.
- Coordinate with Front Office, Villa Manager, Housekeeping, and other departments regarding guest arrivals and special requests.
- Monitor villa availability and avoid double bookings or reservation errors.
- Follow up on pending reservations and booking inquiries.
- Communicate with Online Travel Agencies (OTAs), travel agents, and other booking partners.
- Assist in managing rates, promotions, and availability across booking platforms.
- Prepare and maintain daily reservation reports.
- Monitor upcoming arrivals, departures, and special guest requests.
- Ensure all guest information and booking records are properly documented.
- Handle guest complaints or reservation issues professionally and provide appropriate solutions.
- Support the team in maximizing villa occupancy and revenue.
- Maintain good communication with guests and business partners.
Requirements
- Minimum 1 year of experience in Reservation, Front Office, Guest Relations, or a similar position.
- Experience in villa, hotel, or hospitality industry is preferred.
- Good communication skills in English, both written and spoken.
- Good knowledge of reservation systems and OTA platforms.
- Good attention to detail and organizational skills.
- Able to work under pressure and handle multiple bookings simultaneously.
- Good problem-solving and customer service skills.
- Able to work independently and as part of a team.
- Proficient in Microsoft Office and Google Workspace.
- Based in Bali
