TEAM LEADER CUSTOMER SERVICE

Kalapa Technology

Rp5,500,000 - 6,000,000/Month

Leadership & Senior Management Other Leadership & Senior Management Positions

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

This job post is managed by

Kalapa Technology HRD

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Customer Service

Project Management

Leadership

Microsoft Excel

Administration

Teamwork

Microsoft Word

Strategic Planning

Team Management

Microsoft Office

Job Benefits

Sales Commission

THR

Career Path

Work Insurance

Perform Bonus

Health Insurance

Job description for TEAM LEADER CUSTOMER SERVICE at Kalapa Technology

Deskripsi Pekerjaan

- Memantau performa dan pencapaian KPI harian tim Customer Service.

- Memimpin briefing, melakukan coaching, serta mengevaluasi kinerja agent secara berkala.

- Memastikan seluruh agent menjalankan pekerjaan sesuai SOP dan standar kualitas layanan.

- Memantau kehadiran, kedisiplinan, dan produktivitas agent.

- Mengidentifikasi kendala operasional serta mengambil inisiatif untuk memberikan solusi dan meningkatkan performa tim.

- Membuat, mengolah, dan memperbarui laporan performa harian menggunakan Google Sheets.

- Melakukan analisis data dan menyampaikan laporan pencapaian tim kepada atasan.

- Menangani eskalasi masalah pelanggan maupun kendala yang dihadapi agent.

Interview process

Kalapa Technology

Information Technology and Services

51 - 200 employees

Kalapa Technology merupakan sebuah perusahaan yang bergerak Teknologi dan di bidang jasa untuk supply tenaga kerja berdasarkan kebutuhan dari rekan kerja kami.

Office address

Sampingan, Bantul, DIY

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