Job description for Team leader - Contact Center at Agent & Co (Contact Center Services)
Qualification :
- Bachelor degree in any major
- Strong interpersonal skills and the ability to motivate, coach, and support a diverse team of call center agents.
- Effective communication skills, both verbal and written, to interact clearly with customers, team members, and leadership.
- Analytical skills to interpret performance data, identify trends, and recommend operational improvements.
- Demonstrated customer service and customer satisfaction focus, with experience handling escalations and complex inquiries.
- Previous experience in a call center or contact center environment, ideally in a supervisory or team leader role.
- Ability to work on-site in Jakarta, Indonesia, with flexibility for shift-based schedules as needed.
- Proficiency in using call center software, CRM tools, and basic office applications.
- Relevant educational background in business, communications, or a related field is preferred.
