Team Leader Contact Center

PT Rajawali Berdikari Indonesia

Rp4,200,000 - 4,300,000/Month

Operations & Customer Service Other Operations Positions

Contract · On-site

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

22-37 years old

Male only

Skills

Communication Skills

Presentation Skills

Data Analytics

Job Benefits

Career Path

Training/Certification

Perform Bonus

This job post is managed by

Indrahel Musafin

Premium Employer

Job description for Team Leader Contact Center at PT Rajawali Berdikari Indonesia

Job Desc :

Monitoring daily activity of digital Center Operation
Maintain KPI Contact Center (CSAT. FCR, AHT, Etc)
Quality Monitoring to Agent perfomance
Escalation and Ticket solving proccess
Analyze perfomance data, producing regular that highlight team achievement, areas for improvement and key perfomance trends.

Requirement :

1. Min D3

2. Experience as Team Leader at least 2 years of work, preferably a Team Leader for Contact Center within Fraud Operations, Fraud Investigation, Risk Management, Compliance, or related functions

3. Willing to work in shifting schedule

4. Coorporate with implementation of project delivery, monitor team service quality and efficiency and promote the achievement KPI

5. Fluent in English is a must both speaking and writing

6. Good comunnication and strong analytical thinking

PT Rajawali Berdikari Indonesia

Outsourcing/Offshoring

51 - 200 employees

Establish from 2014, PT RAJAWALI BERDIKARI INDONESIA continuously strive and invest on service research, development and improvement and focus to manage services on Business Process (BPO), labor supply service and Man Power Outsourcing (MPO), and Transactional Process Outsourcing (TPO) for potential clients with difference business core.

We ignite our spirit to give the excellent service to our existing client and also expand the business become service provider for small, medium and large enterprise with the different segment industries, channels and also businesses as well.

Vision
To be a global leader of managed service provider and a BRAVE market leader.

Mission
Delivering excellent services on the following solutions : Business Process Outsourcing HR Solution and Transaction Process Outsourcing

Office address

Ruko Great Saladdin Square Jl Margonda Raya Blok C-10 NO. 39 RT. 002 RW.011, Pancoran Mas, Kota Depok, Jawa Barat. 16432.

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