Job description for Team Concierge at Balinest Villas
CONCIERGE TEAM (WORK FROM HOME)
BASED IN BALI
Assist guests with additional services, including:
1. Floating Breakfast
2. Airport Transfer
3. Motorbike & Car Rental
4. In-Villa Massage
5. Tour & Activities
6. Decorations
7. Private Chef
8. Laundry Service
9. Other special requests
- Coordinate guest requests with the on-site operations team via WhatsApp.
- Follow up with vendors and internal teams to ensure timely service delivery.
- Handle guest concerns professionally and provide effective solutions.
- Support check-in/check-out communication and provide local recommendations.
- Maintain accurate records of guest requests and service arrangements.
- Deliver excellent customer service and ensure guest satisfaction.
- Work remotely while maintaining active communication with the team.
Qualifications
- Minimum 1 year of experience in Concierge, Guest Relations, Front Office, Customer Service, or Hospitality.
- Good written and spoken English.
- Strong communication and customer service skills.
- Fast response and able to manage multiple conversations simultaneously.
- Strong problem-solving and organizational skills.
- Own a personal laptop and have a stable internet connection.
- Able to work independently in a remote environment.
- Willing to work on a shift schedule, including weekends and public holidays when required.
- Positive attitude, detail-oriented, and service-minded.
- Based In Bali
Please note: This position is only open to candidates currently based in Bali, as the interview process will be conducted offline/in person. Candidates residing outside Bali are kindly requested not to apply.
