As part of the AVBT family, System Administrators monitor and maintain our clients’ computer systems and networks. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems through our helpdesk ticketing system or in person on-site.
You will mostly be working in a highly sensitive and confidential environment thus you will personally need to have a high level of professional IT security hygiene.
You will be exposed to our AVBT framework and processes. Learning and upskilling opportunities are available.
· Install and configure computer hardware operating systems and applications
· Monitor and maintain computer systems and networks
· Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults
· Provide support, including procedural documentation and relevant reports
· Support the roll-out of new applications
· Set up new users' accounts and profiles and deal with password issues
· Respond, remediate and resolve within SLA timings
· Prioritise and manage many open cases at one time
· Rapidly establish a good working relationship with customers and other professionals
· Conduct electrical safety checks on computer equipment.
· Support project implementations
· 1-3 years of experience in IT On-site Support
· N Levels / O Levels / ITE / Diploma
· Customer oriented with good communications skills
· Good interpersonal skills and team player
· Knowledge and experience in Windows 10, Microsoft office 365 and troubleshooting
· Knowledge and experience in Mac OS and troubleshooting
· Familiar with LAN / WAN networking infrastructure
· Experience in desktop / laptop troubleshooting and diagnosis.
· Professional Certifications such as CompTIA, MSCA etc. (Course sponsorships available)
· Working hours: 5 days’ work week and alternate Saturday with occasional OT when required.
· Training will be provided.