Job description for Support Staff at PT. Reka Sinergi Pratama
1. Answering telephone and e-mail in accordance with existing SLAs.
2. Always improve knowledge, the ability to help customers with questions about the product.
3. Serve and/or respond and provide solutions to technical questions from customers.
4. Provide information about products and features.
5. Record, deliver, handle problems and make problem solving reports.
6. Ensure features / products are running as they should from each customer.
7. Analyze problems and provide input on product improvement.
8. Record and report on system errors.
9. Ensure features / products are running well before being released to customers.
10. Carry out a deployment process with the Developer team.
11. Based on the testing carried out, inventory and analyze the report on the problem that occured.
12. Providing training to customers & Providing friendly, fast and efficient services.
