Job description for SUPPLIER QUALITY (MANDARIN SPEAKEER) at PT SWAKARYA INSAN MANDIRI (SIM GROUP)
KUALIFIKASI:
- Bachelor's degree (S1) in Industrial Engineering, Electrical Engineering, Quality Management, or a related field.
- Mandatory: Proficient in Mandarin, both spoken and written.
- Minimum 2 years of relevant experience in industrial engineering, electrical engineering, quality management, HVAC/RAC service, or a related field.
- Experience in a similar position or within the HVAC/RAC industry is preferred.
- Strong knowledge of HVAC and RAC products, including their operating methods and working principles.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Excel and PowerPoint for data analysis and reporting.
- Strong leadership, communication, coordination, and team management skill
Job Description:
- Memimpin dan mengawasi tim teknisi dalam menjalankan pekerjaan service sesuai SOP dan target.
- Menangani dan memberikan solusi atas permasalahan teknis yang kompleks.
- Memantau keluhan customer serta memastikan penyelesaiannya tepat waktu.
- Mengatur pembagian work order dan jadwal kerja teknisi.
- Melakukan monitoring dan evaluasi performa teknisi berdasarkan KPI.
- Membuat laporan terkait aktivitas service, permasalahan, dan performa tim.
- Berkoordinasi dengan tim Head Office serta customer, termasuk customer berbahasa Mandarin.