Job description for Supervisor Spa at Eling Group
As a Spa Supervisor, you will be responsible for overseeing the entire daily operations of the spa, ensuring all teams work in alignment, and maintaining service quality, operational standards, and ELING values. You will act as a key leader on-site and ensure smooth coordination between all departments.
Key Responsibilities :
1. Operational Team Supervision
2. Facility, Inventory & Schedule Management
3. Daily Leadership & Briefing
4. KPI Monitoring & Performance Tracking
5. Guest Complaint Handling
6. Coaching & Team Development
7. Reporting & Communication
8. SOP & Culture Compliance
9. Staff Management
10. Acting PIC (Person in Charge)
