Job description for Supervisor Operasional Telemarketing (Banking) at PT. Transcosmos Indonesia
Job Descriptions:
- Manage team performance to achieve daily and monthly targets (Sales number, Quality score)
- Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering,
and handling products to Customers.
- Leads and monitors activities of Telemarketing Representatives to ensure effective performance.
- Support sales team and monitor the quality of phone calls and Customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of
incentive plans.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and
forecasting.
Requirements:
- Minimum D3 in any major (GPA 2.75 or higher is preferred).
- At least 2 years of experience in a Telemarketing, preferably as Team Leader (TL) or Supervisor.
- Strong understanding of the responsibilities and expectations of the position being applied for, including operational, coaching, and performance management duties.
- Proficient in using Telemarketing tools, CRM systems, reporting dashboards, and Microsoft Office (Excel, PowerPoint).
- High attention to detail, strong organizational skills, and the ability to manage multiple tasks.
- Willing to place in Tanah Abang, Central Jakarta.
- Able to join immediately.
