Job description for Supervisor Operasional Spa at Royal Orchid Spa & Resto
Minimum qualification 2-3 years of experience in spa operation, preferable in a supervisory or managerial role
SPA SUPERVISOR – ROYAL ORCHID SPA
* Minimum kualifikasi 2-3 tahun pengalaman di operational Spa, preferable in a supervisory or managerial role
* Mengawasi operasional spa dan memastikan pelayanan sesuai SOP.
* Mengatur dan mengawasi kinerja, jadwal, serta kedisiplinan therapist dan staff.
* Memastikan kualitas treatment, kebersihan, grooming, dan kenyamanan guest.
* Menangani guest complaints dan memastikan customer satisfaction.
* Memantau target sales serta mendorong upselling treatment dan produk.
* Mengontrol stock dan kebutuhan operasional spa.
* Melakukan briefing, coaching, dan evaluasi performance team.
* Membuat laporan operasional dan performance kepada management.
