Job description for Supervisor housekeeping at PT. Magic Garden Cafe
HOUSEKEEPING SUPERVISOR
Responsibilities
* Supervise and coordinate the daily operations of the Housekeeping team.
* Assign daily tasks and work schedules to Housekeeping staff according to occupancy and operational needs.
* Ensure all villas, rooms, public areas, and back-of-house areas are cleaned and maintained according to company standards.
* Conduct regular inspections of villas/rooms to ensure cleanliness, presentation, hygiene, and maintenance standards are consistently met.
* Ensure rooms and villas are properly prepared before guest arrival and maintained throughout the guest's stay.
* Monitor and follow up on guest requests related to Housekeeping.
* Coordinate with Front Office, Villa Manager, Engineering, and other departments regarding guest needs, room status, maintenance issues, and operational requirements.
* Monitor the cleanliness and condition of linen, towels, amenities, cleaning equipment, and Housekeeping supplies.
* Maintain proper inventory levels and report shortages or damaged items to the management.
* Ensure proper handling, storage, and use of cleaning chemicals and equipment in accordance with safety procedures.
* Train, coach, and provide guidance to Housekeeping staff regarding SOPs, cleaning standards, grooming, hygiene, and work procedures.
* Monitor staff attendance, punctuality, grooming, discipline, and overall performance.
* Conduct briefing and daily communication with the Housekeeping team.
* Report lost and found items according to company procedures.
* Assist in preparing Housekeeping schedules, checklists, and operational reports.
* Monitor housekeeping costs and minimize unnecessary use of supplies and amenities.
* Ensure all Housekeeping SOPs, health, safety, and hygiene standards are properly implemented.
* Handle complaints or issues related to Housekeeping and report serious matters to the Villa Manager or management.
* Conduct regular deep-cleaning and preventive housekeeping checks.
* Support the Housekeeping team during high occupancy, special events, or other operational situations when required.
* Perform other duties related to Housekeeping operations as assigned by management.
Requirements
* Minimum 2 years of experience in Housekeeping Leader, preferably in a villa, hotel, resort, or hospitality environment.
* Previous experience as a Housekeeping Supervisor, Senior Housekeeper, or similar position is preferred.
* Good knowledge of Housekeeping operations, cleaning procedures, and hospitality standards.
* Strong understanding of room/villa inspection standards and cleaning procedures.
* Good leadership and team management skills.
* Strong attention to detail and commitment to cleanliness and quality.
* Good communication and interpersonal skills.
* Able to train, motivate, and supervise Housekeeping staff effectively.
* Able to work independently and make appropriate decisions during daily operations.
* Good organizational and time-management skills.
* Able to handle multiple tasks and work under pressure in a fast-paced environment.
* Honest, responsible, disciplined, and reliable.
* Good personal grooming and professional appearance.
* Basic English communication skills; good English is an advantage.
* Able to work flexible hours, including weekends and public holidays.
* Physically fit and able to work on your feet for extended periods.
* Knowledge of chemical handling, cleaning equipment, and basic safety procedures is an advantage.
