Supervisor Desk Collection
Skills
Job description for Supervisor Desk Collection at PT. Konvergensi Mitra Solusi
What You Will Do
a) Working from Yogyakarta site/s
b) Office Hour (Monday-Friday 09.00-18.00)
c) Assist in the formulation of targets for individuals and teams
d) Hire and onboard new employees
e) Answer questions from staff and provide guidance and feedback
f) Anticipate escalation and take over calls when needed
g) Devise ways to optimize procedures and keep staff motivated
h) Measure performance with key metrics
i) Ensure adherence to policies for attendance, established procedures etc.
j) Keep management informed on issues and problems
k) Prepare weekly/monthly/quarterly/annual results and performance reports
What You Will Need
a) S1 any discipline
b) Berpengalaman sebagai Team Leader / Supervisor / Assistant Manager minimal 6 bulan
○ Diutamakan berpengalaman di bidang Desk Collection
c) Superb communication, interaction and negotiation skills
d) Knowledge of performance evaluation procedures (Desk Collection)
e) A results-oriented approach
f) Excellent organizational and leadership skills
g) Ability to work under pressure
h) Familiar dengan Office Program (Ms. Excel and Google Sheet is a must)
i) Usia maksimal 35 tahun.
j) Tech savvy with knowledge of telephone equipment and relevant computer programs
About the company
PT. Konvergensi Mitra Solusi (Convergence) is an integrated BPO service operations providing:
1. Inbound and outbound calls, integrated call and email operations, and toolkits for customer value creation
2. Advisory services in Customer Relationship Management (CRM)
3. Labour Supply with Higher Quality
We have dedicated team with deep expertise in Indonesia, strong background in outsourcing services for e-commerce, and consumer companies for both foreign and local companies. Located at Jakarta and Yogyakarta.
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