Job description for Supervisor Call Center at Blink Beauty Jakarta
Job Description:
- Lead, supervise, and mentor the call center team to achieve performance goals
- Monitor and evaluate agent performance, providing feedback and coaching
- Ensure high-quality customer service and resolve escalated issues
- Analyze performance data to optimize processes and meet KPIs
- Collaborate with management to improve workflows and strategies
Requirement:
- Healthcare or hospital experience is a plus
- Proficient in Microsoft Excel and Google Sheets
- Fast and accurate typing skills
- Strong customer service orientation
- Tech-savvy with the ability to quickly learn new system
- Flexible to work shifts, including weekends
