SUPERVISOR CALL CENTER

PT. Ayodya Dialog Semesta

Rp3,000,000 - 3,200,000/Month

Operations & Customer Service Customer Service Manager

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

This job post is managed by

Human Resources ADS

Premium Employer

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

Job Benefits

Team-building events

Work Insurance

Career Path

Meal Allowance

Health Insurance

THR

Job description for SUPERVISOR CALL CENTER at PT. Ayodya Dialog Semesta

Tugas & Tanggung Jawab

Minimal D3/S1, diutamakan jurusan Teknologi Informatika, Sistem Informasi, Ilmu Komputer, Teknik Elektro/Telekomunikasi, Logistik, Selain Teknik namun memiliki keahlian di Bidang Telematik atau bidang terkait.
Pengalaman minimal 3-5 tahun
Memimpin dan mengoordinasikan keseluruhan tim/regu operasional.
Menyusun dan memastikan SOP dan escalation flow berjalan lancar.
Melakukan monitoring terhadap SLA, KPI, dan performa masing-masing regu.
Menangani dan mengoordinasikan insiden yang bersifat kritis/major dengan stakeholder terkait.
Menyusun laporan performa harian, mingguan, dan bulanan.
Mengambil keputusan terkait operasional dan kebutuhan sumber daya.

Interview process

PT. Ayodya Dialog Semesta

Information Technology and Services

11 - 50 employees

PT. Ayodya Dialog Semesta is a technology and information company engaged in the field of Digital IT Products and Solutions. Established in 2020, we started by focusing our business on providing Innovation and Digital Technology Solutions. We have a vision to be the leading service provider in Indonesia in comprehensive information technology services. As professionals in the millennial era, we realize that our expertise can help individuals and companies move towards Digital Transformation more quickly

some of our products are Command centers, Display solutions, Surveillance systems & Others. for more details, please visit www.ayodyads.com

021 - 53346700 / [email protected]

Human Resources Department : [email protected]

Office address

Graha Pena 6th fl, Jl. Kebayoran Lama 12, Grogol Utara, Kebayoran Lama, Jakarta Selatan DKI Jakarta 12210

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