Job description for Store Supervisor at PT. Samara Coklat Lestari
Store Supervisor (SPV)
Samara Chocolates is looking for a Store Supervisor (SPV) with experience in the F&B industry who is ready to be directly involved in store operations.
This is a hands-on and hybrid role, you will actively perform Store Staff duties during shifts while also taking responsibility for team supervision, customer experience, and improving store sales and performance.
Key Responsibilities
* Run daily store operations during shifts
* Serve customers and ensure an excellent customer experience
* Execute upselling, cross-selling, and product recommendations
* Ensure cleanliness, product display, stock, cashier, and store SOPs are properly maintained
* Help increase store traffic, sales, and repeat customers
* Supervise, guide, and support Store Staff
* Create and monitor daily sales reports
* Execute store activities such as sampling, promotions, and mini activations
* Identify operational issues and take initiative to improve store performance
About You
* Minimum 2 years of experience in the F&B industry (required)
* Experience as Store Supervisor, Store Leader, or Senior Staff is preferred
* Understand F&B outlet operations and customer service
* Strong sales, upselling, and customer engagement skills
* Able to lead, coach, and direct a team
* Experienced in using POS systems and EDC machines
* Responsible, communicative, proactive, and have a strong sense of ownership
* Willing to work shifts, weekends, and public holidays
* Good English communication skills (required)
What We Offer
* Competitive salary and performance-based bonus
* Opportunity for career growth and development in a growing company
* Hands-on experience in store operations, sales, customer experience, and team leadership
* Opportunity to grow together with a young, dynamic, and collaborative team
* Opportunity to be involved in new store activities, promotions, events, and business development
* Learning opportunities across different areas of the business
* Potential for increased responsibility and career progression as the company grows
Placement
📍 Sleman, Yogyakarta
🏷️ Samara Chocolates
