Job description for Store Manager at Kafi:n Indonesia
About the role
We are seeking an experienced and proactive Store Manager to oversee our Food & Beverage operations at Yogyakarta International Airport, Kulon Progo.
This role is responsible for managing daily outlet operations, employee performance, inventory and supply chain, airport administration, sales performance, and cost control. The successful candidate will work closely with head office, HR, suppliers, and airport authorities to ensure operational excellence, regulatory compliance, and business profitability.
Key responsibilities
People Management & Scheduling
- Prepare and manage employee rosters to ensure adequate staffing across all shifts
- Monitor attendance, leave, shift changes, and overtime
- Conduct performance evaluations, provide coaching, and coordinate recruitment and employee administration with HR
Inventory & Supply Chain Management
- Manage stock ordering, inventory levels, and operational supplies
- Coordinate with suppliers to ensure timely deliveries and consistent product quality
- Conduct stock audits, monitor product expiry dates, and minimise inventory waste
Administration & Airport Compliance
- Maintain employee records, contracts, attendance, and leave documentation
- Manage airport pass applications, renewals, employee access permits, and operational documentation
- Liaise with airport authorities to ensure compliance with security requirements and airport regulations
- Prepare and manage B2B agreements, review commercial terms, and coordinate contract approvals with management and legal teams
Operational Supervision
- Oversee daily F&B outlet operations in accordance with company SOPs and operational standards
- Maintain consistent product quality, customer service, cleanliness, and food safety standards
- Conduct regular outlet inspections and ensure equipment and facilities are maintained
- Resolve customer complaints and operational issues promptly and effectively
Sales & Cost Control
- Monitor daily, weekly, and monthly sales performance against established targets
- Identify opportunities to increase revenue, improve operational efficiency, and maximise profitability
- Control labour, food, beverage, and operational costs while minimising waste
- Oversee POS transactions, cash handling, and daily sales reconciliation
Reporting & Coordination
- Prepare regular operational, sales, inventory, and administrative reports
- Monitor KPI performance and provide recommendations for operational improvements
- Coordinate with head office, HR, suppliers, and airport management
- Follow up on operational and administrative matters to ensure timely resolution
About you
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Management, Hospitality, Business Administration, or a related field
- Minimum 2-3 years of experience as a Store Manager, Restaurant Manager, or in a similar F&B management role
- Strong leadership, team management, organisational, and administrative skills
- Sound understanding of inventory management, stock control, and operational cost management
- Proficient in Microsoft Excel, Google Sheets, and POS systems
- Strong communication, negotiation, analytical, and problem-solving skills
- Ability to prepare operational reports, monitor KPIs, and implement performance improvements
- Detail-oriented, proactive, responsible, and capable of working independently
- Able to work in a fast-paced, shift-based airport environment, including weekends and public holidays as required
- Good English communication skills are an advantage
- Previous experience in airport operations is an advantage
