Job description for Store Manager at Recruicity
- Lead daily boutique operations and ensure outstanding luxury customer service standards.
- Drive store sales performance and achieve key retail KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
- Develop and execute luxury clienteling strategies to build long-term relationships with high-value customers.
- Manage customer engagement initiatives to increase repeat purchases and brand loyalty.
- Lead, coach, motivate, and develop store teams to achieve sales and service excellence.
- Manage staff scheduling, recruitment support, onboarding, training, and performance evaluations.
- Ensure store presentation, visual merchandising, and brand image align with luxury retail standards.
- Monitor inventory accuracy, stock management, product availability, and after-sales service quality.
- Maintain operational excellence including reporting, compliance, and coordination with head office teams.
- Analyze store performance data and implement improvement strategies to increase commercial results.
Requirements:
- Bachelor’s Degree in any major.
- Minimum 3–5 years of experience in luxury retail management, particularly within premium fashion, footwear, handbags, leather goods, or accessories brands.
- Proven experience managing boutique operations, sales targets, and retail teams.
- Strong understanding of luxury retail KPIs, clienteling strategies, and customer relationship management.
- Strong leadership, communication, interpersonal, and problem-solving skills.
- Professional appearance with strong attention to detail and service excellence mindset.
- Ability to deliver premium customer experiences for luxury clientele.
- Basic English communication skills.
- Passionate about luxury retail, fashion, and delivering elevated shopping experiences.
