Job description for Store Manager (Luxury Brand) at Recruicity
Client Overview:
Well-established and leading luxury retail operator in Indonesia.
Job Role:
As part of their continued growth, they are seeking an experienced fashion retail leader to join their team and uphold the highest standards of performance and customer satisfaction. The person will be assigned to manage one of the stores in Pondok Indah, Jakarta Selatan.
Key Responsibilities:
- Sales Management & Customer Experience
- Deliver an outstanding in-store customer experience in line with luxury brand standards.
- Monitor and drive store performance to meet/exceed sales targets and KPIs (Sales Turnover, AUR, ATV, UPT, Customer Retention).
- Analyze sales results and prepare weekly performance reports.
- Implement clienteling strategies to build a loyal and high-value customer base.
- Ensure visual merchandising and store presentation follow brand guidelines.
- Lead daily briefings and align the team with company goals.
- Staff Development:
- Lead, motivate, and coach the store team to achieve sales goals and service excellence.
- Set and review individual/team performance goals.
- Manage staff schedules to optimize coverage.
- Support recruitment, onboarding, and training of new staff.
- Conduct quarterly performance evaluations and regular training sessions.
- Maintain grooming and presentation standards.
- Store Operations & Administration
- Oversee daily store operations, including opening/closing, cash handling, and deliveries.
- Ensure stockrooms are organized and monitor inventory levels.
- Conduct stock takes and ensure accuracy.
- Maintain high standards of after-sales service.
- Coordinate with the head office on operations, reporting, and support functions.
Candidate Requirements:
- Education: Minimum Bachelor’s Degree in any major.
- Experience: Minimum 3–5 years in luxury retail management within high-end fashion or accessories stores, particularly luxury bag brands, with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.
- Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.
- Technical Skills: Strong leadership, sales management, and customer service orientation.
- Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.
- Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.
- Language Skills: Basic English for communication.
