Job description for Store Leader (Area Bali) at Auntie Anne's Indonesia
PT Pretzelindo Sukses Pratama is the official license holder of Auntie Anne’s Indonesia, a global brand recognized as the World’s Largest Hand-Rolled Soft Pretzel Company. We are committed to delivering high-quality products and excellent service standards through our growing network of outlets across major cities in Indonesia.
We are currently seeking a talented and motivated professional to join our team as a Store Leader.
Key Duties & Responsibilities:
1) Outlet Operations Management
- Supervise and oversee all daily outlet operations.
- Ensure the implementation of SOPs, service standards, and product quality standards.
- Ensure the outlet is fully prepared and operational according to business hours.
- Handle and resolve escalated customer complaints effectively.
2) Sales & Profitability
- Achieve outlet sales targets and business objectives.
- Execute promotional programs initiated by Head Office.
3) Team Management
- Prepare and manage crew work schedules.
- Conduct daily briefings, coaching sessions, and performance evaluations for crew members.
- Provide recommendations regarding contract extensions, promotions, and disciplinary actions.
- Maintain team discipline, motivation, and collaboration.
4) Administration & Reporting
- Prepare daily sales reports and cash deposit reports.
- Manage petty cash and ensure no discrepancies occur.
- Ensure daily stock opname is conducted accurately and matches physical inventory.
- Manage raw material ordering based on outlet operational needs.
- Process raw material receiving transactions in the system.
- Input crew schedules into the HRIS system.
- Attend training sessions and meetings conducted by Head Office or supervisors.
- Report any outlet damages or extraordinary incidents promptly.
5) Audit & SOP Compliance
- Follow up on findings from internal and external audits.
- Maintain food safety, hygiene, and cleanliness standards within the outlet.
6) Authority
- Conduct crew performance evaluations.
- Recommend crew contract extensions.
- Make daily operational decisions within the assigned authority.
- Prepare official outlet incident reports (Berita Acara).
- Approve crew attendance-related requests.
- Issue warnings and recommend disciplinary sanctions.
Qualifications:
- Minimum SMA/SMK Culinary (Preferred) Or Diploma/Bachelor’s Degree in any major.
- Minimum 1–2 years of experience as a Store Leader, Supervisor, or similar position in the F&B or retail industry.
- Strong leadership and team management skills.
- Good communication and problem-solving abilities.
- Target-oriented with strong operational understanding.
- Able to work in shifts, weekends, and public holidays.
- Familiar with POS systems, stock management, and basic reporting.
- Discipline, responsible, and able to work under pressure.
- Willing to be placed in accordance with company operational needs.
**Recruitment Disclaimer
Our recruitment process does not charge any fees at any stage. Applicants are advised to be careful of fraudulent recruitment scams conducted on behalf of the company. Please ensure that all recruitment information is obtained only through our official communication channels.
