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Job description for Staff Telemarketing at Pt Via Pulsa Global Indonesia
- Engage with customers on WhatsApp to address inquiries, provide product information, and assist with sales-related queries.
- Communicate proactively and reactively to customer messages in a timely and professional manner.
- Understand customer needs and tailor solutions to meet their specific requirements.
- Collaborate with the sales team to nurture leads, answer pre-sales questions, and guide customers through the purchasing process.
- Assist in upselling and cross-selling relevant products and services based on customer preferences.
- Handle customer complaints, objections, and concerns effectively, turning potentially negative experiences into positive outcomes.
- Escalate complex issues to appropriate teams when necessary and follow up on resolutions.
- Maintain a deep understanding of our products, services, and their features to provide accurate information to customers.
- Maintain thorough and accurate records of customer interactions, transactions, and feedback in the CRM system.
- Provide regular reports on customer trends, feedback, and insights to help improve sales strategies.
- Work closely with the sales team to align on customer requirements, sales goals, and strategies.
- Bachelor's degree in Business, Marketing, Communication, or a related field.
- Proven work experience in customer service, sales, or a related role, preferably in a fast-paced environment.
- Familiarity with CRM software and messaging platforms.
- Exceptional written and verbal communication skills in both Bahasa Indonesia and English.
- Ability to articulate complex information clearly and concisely.
- Proficiency in active listening to understand customer needs and provide appropriate solutions.
- In-depth understanding of the company's products, services, and industry.
- Ability to quickly learn and adapt to new product offerings and updates.
- Strong critical thinking and problem-solving skills to identify and resolve customer inquiries,
- objections, and complaints effectively.
- Ability to offer creative solutions to address customer needs.
- Empathy and patience in dealing with customers, ensuring a positive customer experience.
- Proven ability to build rapport and establish trust with customers.
- Adherence to response time and service level agreements.
- Collaborative mindset to work seamlessly with cross-functional teams, including sales, marketing, and technical departments.
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