Job description for Staff Front Office at CV. MITRA PRATAMA
Job Description
Welcome guests warmly and provide professional assistance upon arrival and during their visit.
Handle guest inquiries, requests, and concerns in a prompt and courteous manner.
Provide accurate information about company services, facilities, directions, and general procedures.
Manage front desk communication through face-to-face interaction, phone calls, and email correspondence.
Assist with visitor registration, guest coordination, and front desk documentation.
Maintain a clean, organized, and presentable front office or reception area.
Coordinate with relevant departments to ensure guest needs are handled efficiently.
Receive and distribute documents, packages, and other incoming items.
Monitor front desk supplies and report replenishment needs.
Support scheduling, meeting coordination, and administrative follow-up when needed.
Ensure compliance with front office security and visitor access procedures.
Assist with daily administrative tasks to support smooth front office operations.
Job Requirements
Previous experience in front office, guest service, receptionist, or hospitality-related roles is preferred.
Strong communication and interpersonal skills.
Friendly, professional, and service-oriented personality.
Able to handle guest complaints or unexpected situations calmly and effectively.
Basic proficiency in Microsoft Office and email communication.
Well-groomed appearance and positive attitude.
Strong organizational skills with attention to detail.
Able to multitask and work efficiently under pressure.
Willing to work in shifts if required.
Committed to delivering excellent guest experience and customer satisfaction.
