Staff Customer Service

Plural

A Creatives Space.

Plural is a creative & wellness studio located in Canggu, Bali. We are growing our business and team and are searching for an Customer Service.

At Plural, we believe that creativity is the bridge that connects people. As a company on a mission to create experiences that inspire and empower, we are passionate about connecting individuals through creative expression.

Our values are at the core of our company :

• Curiosity & Innovation: Maintaining a mindset of constant learning and exploration, love creative thinking and pushing boundaries. We are always looking for new breakthroughs in every aspect of our work.

• Integrity: Upholding trust, accountability, and transparency in all aspects of business.

• Competitive Excellence: a strong desire for achievement and enjoyment of difficult challenges, we take responsibility for our actions and prioritize high standard in process and outcomes.

• Adaptability: being flexible and open to change, allowing the company to evolve

Job Description :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Managing and maintain clean, inventory, also quality control of the studio
• Follow communication procedures, guidelines and policies
• Provide accurate, valid and complete information by using the right methods/tools

Requirements :

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support
• Fluent in english is a must