Staff Customer Service Jakarta
Job Requirements
Skills
Customer Satisfaction
Customer Support
Customer Engagement
Customer Relations
Customer Service
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Job description for Staff Customer Service Jakarta at PT Crieta
Tanggung Jawab Pekerjaan:
- Menerima order dari pelanggan yang datang melalui telepon, email, atau aplikasi chatting
- Memberikan informasi kepada pelanggan mengenai jadwal dan status pengiriman dalam bentuk telepon dan laporan berkala
- Memantau status pengiriman barang dan melengkapi status tersebut ke dalam sistem
- Bertanggung jawab terhadap kelancaran dan kerapian administrasi termasuk menyelesaikan masalah yang bisa mengganggu kelancaran operasional
- Bekerja sama dengan anggota tim operasional lapangan untuk menjamin kelancaran pengiriman barang mulai dari pemesanan/ order sampai dengan pengumpulan surat-surat]
- Membuat dan bertanggung jawab terhadap laporan pengiriman harian dan rekap bulanan dalam bentuk spreadsheet (excel)- Apabila formatnya khusus dari customer
Spesifikasi:
- Laki-laki
- Usia maks 27 tahun
- Pengalaman minimal 2 tahun di bidang administrasi dan customer service, di bidang logistik merupakan nilai lebih
- Jujur, sangat teliti dan terbiasa multitasking
- Proaktif dalam menyelesaikan setiap masalah pekerjaan yang muncul
- Lancar dalam mengoperasikan komputer dan pembuatan laporan (excel) dan email
- Lancar dalam berkomunikasi melalui telepon, email maupun bertatap muka (apabila diperlukan)
- Siap belajar, kerja keras dan punya kemauan untuk berkembang
- 6 hari kerja (Senin-Sabtu) dalam seminggu
- Semua proses rekrutmen ini dilaksanakan secara offline
- Penempatan di Penjaringan, Jakarta Utara
Crieta prides itself on being the best in class asset-based transportation, freight management and warehousing service provider. From roots in transportation business, Crieta brings efficiency to supply chains in some of the nation’s biggest manufacturers and distributors, offering unmatched personal and customized services.
Crieta differentiating itself by combining the best of both carrier-neutral and asset-based approaches. With carrier-neutral approach, Crieta acts as a facilitator to arrange efficient and economical movement of goods and through a single point of contact provides you access to a vast range of qualified carriers and multiple mode of transportation services. With asset-based approach, Crieta continually invests in physical assets such as trucks, warehouses, consolidation centers and innovative technologies which allow us to offer more streamlined and integrated operations by means of information, process and people.
At Crieta, creating elegant solutions and pushing boundaries are what we've been doing and what continues to make us different every day
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