Sr. Customer Happiness

PT Citra Pasifik Kosmetik

Rp5,729,000 - 7,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · Hybrid

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

Hybrid

1 - 3 years of experience

Minimum Associate Degree

Skills

Communication Skills

Customer Support

Customer Service

Customer Satisfaction

Customer Relations

This job post is managed by

Human Resources Aeris Beaute

Job description for Sr. Customer Happiness at PT Citra Pasifik Kosmetik

We're Hiring: Sr. Customer Happiness ✨

We are looking for a Sr. Customer Happiness to lead our customer support operations across chat, DM, comments, and email while maintaining service quality and mentoring the team.

Responsibilities:

Handle customer inquiries via chat, DM, comments, and email
Manage refund, return, and exchange process per SOP & SLA
Monitor CS performance metrics: tickets, response time, CSAT
Maintain case documentation and CS reports in Excel
Support review & rating improvement initiatives
Mentor junior CS team members and run quality checks
Collaborate with cross-functional teams to improve customer experience
Identify recurring issues and provide data-driven recommendations

Qualifications:

2-3 years of experience in Customer Service/Customer Happiness
Proficient in Microsoft Excel (pivot tables, formulas, charts)
Strong communication, empathy, and problem-solving skills
Comfortable working with targets and SLAs
Strong collaboration and mentoring skills
Detail-oriented and able to manage multiple cases simultaneously

📍 Head Office - West Jakarta

Only shortlisted candidates will be contacted.

PT Citra Pasifik Kosmetik

Retail

51 - 200 employees

Are you a dreamer? A thinker? A clean beauty enthusiast? Good for you - you've come to the right place.

OUR PRINCIPLES

Customer Obsession

Happy customers are at the heart of why we are here. So, we consistently work to understand our customers' wants and needs, and make earning their trust our top priority.

High Standards

3 components of Aeris’ DNA: Best product-selection, seamless purchasing experience, and low prices. These drive all of our invention & innovation decisions!

Solution Driven

Here, we always start with our customers and work backwards. If our product doesn’t solve an existing problem, add value, and fair better than existing products, we toss it away.

Long-Term Thinking

Ultimately, we know that we are a part of a story that starts long before us and will continue to live beyond us. So, it’s very important to us that we build not only products, but also a community that will leave positive footprints on this planet.

Office address

Jl. Tanjung Duren Raya No.24, RW.7, Tj. Duren Utara, Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11470

Company gallery

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More