Job description for Spv Booking Coordinator at Padel Pro
The Supervisor Booking Coordinator is responsible for overseeing daily booking operations, ensuring accurate scheduling, effective coordination between teams, and excellent customer service. This role supervises the Booking Coordinator team, monitors operational performance, handles escalated customer issues, and ensures that booking procedures are implemented efficiently and consistently.
Key Responsibilities:
- Supervise daily booking activities to ensure accurate scheduling, court availability, and booking records.
- Monitor booking schedules and ensure all reservations, changes, cancellations, and customer requests are handled properly.
- Ensure booking procedures and operational standards are consistently followed.
- Supervise, guide, and support the Booking Coordinator team in daily operations.
- Coordinate with Club Managers and other relevant teams to ensure smooth operations and resolve booking-related issues.
- Ensure timely and professional responses to customer inquiries through relevant communication channels.
- Handle escalated customer complaints and booking issues efficiently.
- Monitor booking data, maintain accurate records, and ensure proper documentation.
- Prepare regular booking reports, including booking activities, cancellations, operational issues, and other relevant performance indicators.
- Monitor team productivity, booking accuracy, response times, and service quality.
- Identify operational gaps and implement improvements in coordination with the Club Manager.
- Ensure the team can manage multiple priorities effectively in a fast-paced environment.
Requirements
- Minimum 1–2 years of experience in booking, reservations, customer service, or a similar role.
- Previous experience in a supervisory or team coordination role is preferred.
- Strong organizational, coordination, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage booking schedules and coordinate effectively with different teams.
- Ability to handle customer inquiries, complaints, and operational issues efficiently.
- Detail-oriented with strong administrative and reporting skills.
- Able to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in Microsoft Office, particularly Excel and Word.
- Proficient in both Bahasa Indonesia and English.
Placement: PIM
