Job description for Spesialist E-commerce at TAMASTU
- 📌 WE ARE HIRING
E-Commerce Specialist (Hospitality Industry)We are looking for a tech-savvy and detail-oriented E-Commerce Specialist to manage our digital sales channels, optimize online visibility, and drive revenue growth through online bookings.If you have a strong passion for hospitality digital marketing and revenue optimization, we want you on our team !!!!!!!
Responsibilities: - OTA Management: Maintain and update room availability, rates, restrictions, and content details across all Online Travel Agents (e.g., Booking.com, Agoda, Traveloka, Expedia).
- Direct Booking Optimization: Manage and optimize the hotel’s official website booking engine to increase direct bookings and conversion rates.Channel Manager Operations: Oversee the Channel Manager system to ensure seamless inventory syncing and prevent overbooking.
- Campaign & Promotion: Plan, execute, and monitor digital promotions, flash sales, and seasonal packages across all online platforms.Content Management: Ensure all digital assets (photos, room descriptions, amenities, and reviews) are accurate, high-quality, and up-to-date.
- Reputation Management: Monitor and respond to online guest reviews and feedback on platforms like TripAdvisor and OTAs to maintain a positive brand image.
- Data & Analytics: Monitor daily sales performance, analyze competitor pricing, and provide weekly/monthly reports on online production and trends.Requirements:Minimum 1–2 years of experience as an E-Commerce Executive / Specialist in the hospitality industry (Hotel, Resort, or Villa management).
- Familiar with Channel Manager systems (e.g., SiteMinder, STAAH) and Property Management Systems (PMS).Solid understanding of OTA algorithms, digital marketing trends, and basic hospitality revenue management.Strong analytical skills with a data-driven mindset.
