Job description for Spesialis IT Support at PT YICHAO TEXTILE INDONESIA
1. End-User IT Support
· Provide first-level technical support to users for desktop, laptop, printer, software, and basic network issues.
· Troubleshoot hardware and software problems and escalate complex issues when necessary.
· Assist users with Microsoft Windows, Microsoft Office / Microsoft 365, email, printers, and other company
applications.
· Perform installation, configuration, replacement, and maintenance of PCs, laptops, and peripheral devices.
· Support new employee onboarding, including preparation of laptops, user accounts, email accounts, and
other IT access.
2. IT Infrastructure Support
· Assist in maintaining the company’s IT infrastructure, including:
LAN and Wi-Fi networks
Network switches and access points
Internet connectivity
Servers and storage
Printers and shared devices
CCTV and other IT-related equipment
· Perform basic troubleshooting of network connectivity issues.
· Assist senior IT team members or vendors with infrastructure installation, maintenance, and upgrades.
· Monitor infrastructure availability and report abnormalities or recurring problems.
3. User Account & Access Management
· Assist with the creation, modification, and disabling of user accounts.
· Support basic Active Directory.
· Assist with user access requests.
· Ensure user access is provided according to company policies and approved requests.
4. IT Asset Management
· Maintain accurate records of IT assets such as laptops, desktops, monitors, printers, mobile devices, and
accessories.
· Track IT equipment issuance, return, transfer, and disposal.
· Perform periodic IT asset verification and stock checking.
· Assist in managing IT consumables and spare equipment.
5. System Maintenance & Security
· Assist with Windows updates, antivirus monitoring, software installation, and endpoint maintenance.
· Ensure computers are properly patched and protected according to company IT standards.
· Report suspicious emails, malware, unauthorized software, or potential cybersecurity incidents.
· Assist with backup checking and basic system health monitoring where required.
6. IT Documentation
· Maintain IT documentation, including:
Hardware and software inventory
Network and equipment information
User guides
Troubleshooting procedures
7. Vendor & Operational Support
· Coordinate with external IT vendors for hardware repairs, network issues, warranty claims, and other
technical support.
· Follow up on outstanding technical issues until resolution.
· Assist with IT-related projects, system upgrades, or infrastructure deployment when required.
