Job description for Spesialis E-commerce at Fays Hospitality
Primary Objective
To drive property revenue by effectively optimizing and managing various leisure business distribution channels, consistently meeting and exceeding the company's budgeted financial goals.
Key Responsibilities
• Channel Management: Oversee, maintain, and optimize property listings across various Online Travel Agency (OTA) extranets to maximize visibility and conversion.
• Revenue Generation: Execute strategic updates and inventory management workflows to meet the property's budgeted revenue targets.
• Distribution Optimization: Drive performance across all digital leisure business channels, maintaining rate parity and promotional alignment.
• Digital Asset Management: Support online marketing efforts by systematically managing online media storage systems (including Dropbox and Google Drive) for seamless marketing collateral distribution.
• Marketing Collaboration: Collaborate with stakeholders on online portals and social networking campaigns to optimize traffic and enhance reservation streams.
Qualifications
• Experience: Minimum of 2 years of professional experience, ideally gained within a resort environment or a similar fast-paced hospitality business operation.
• Technical Systems: Proven familiarity and hands-on capability managing multiple OTA extranet platforms.
• Property Systems: Demonstrable knowledge of industry-standard Property Management Systems (PMS).
• Digital Literacy: High computer literacy with active interest and operational comfort utilizing cloud-based storage (Dropbox, Google Drive) and online digital networking portals.
• Communication: Excellent written and verbal command of the English language.
Character & Leadership
• Revenue & Financial Mindset: Strong innate leadership and revenue-driven skills; budget-oriented with a proactive focus on financial targets.
• Autonomy & Accountability: Highly motivated self-starter able to execute tasks efficiently with minimal supervision.
• Service & Excellence: Deeply committed to delivering high-level customer service and maintaining an unwavering attention to detail.
• Dynamics & Presentation: Mature, dynamic, and enthusiastic personality with a positive, professional, and pleasant demeanour.
• Agility & Execution: Highly organized, proactive, and creative problem solver; recognized as a smart, quick-action team player.
• Adaptability: Flexible and decisive under pressure, with full availability to align with dynamic hospitality working schedules.
